24/7 Support Available

Contact Support
We're Here to Help

Get expert assistance from our dedicated team. We're here to help with purchases, sales, technical issues, and any marketplace questions.

Live Chat
Phone Support
Email Support
Emergency Line
2-4h
Average Response
99.5%
Satisfaction Rate
24/7
Availability

How We Can Help

General Support

Questions about our platform, how to buy/sell businesses, account setup, and general marketplace guidance.

Average response: 2-4 hours

Transaction Issues

Problems with purchases, escrow, asset downloads, payment processing, or disputes between buyers and sellers.

Average response: 1-2 hours

Urgent/Security

Security concerns, fraudulent activity, account compromises, or other urgent issues requiring immediate attention.

Average response: 15-30 minutes

Priority Support Levels

FREE Tier

  • • Standard support queue
  • • Email and form support
  • • Business hours response
  • • Community forum access
Response: 4-8 hours

PRO Tier

  • • Priority support queue
  • • Phone and chat support
  • • Extended hours coverage
  • • Dedicated support specialist
Response: 1-2 hours

MASTER Tier

  • • VIP support queue
  • • 24/7 phone and chat
  • • Screen sharing support
  • • Account manager access
Response: 15-30 minutes

Submit a Support Request

For Faster Resolution

  • • Include relevant transaction or listing IDs
  • • Provide screenshots of any error messages
  • • Describe the steps that led to the issue
  • • Mention your browser and device type

Email Support

Send us an email for non-urgent matters or detailed technical issues.

support@launchpad.market

Phone Support

Call us for urgent issues or when you need immediate assistance.

(555) 123-4567

PRO & MASTER tiers only

Business Hours

Monday - Friday: 6 AM - 10 PM PST

Saturday: 8 AM - 6 PM PST

Sunday: 10 AM - 4 PM PST

24/7 for MASTER tier

Emergency Security Contact

If you suspect fraudulent activity, unauthorized access to your account, or other security emergencies, contact us immediately.

security@launchpad.marketEmergency Hotline: (555) 123-4567

Available 24/7 for security emergencies